Return & Refund Policy

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we will source a replacement right away.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• Please note that customers are responsible for shipping costs of returned items to our current warehouse in China.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please contact support with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after. Please note that it can take up to 10 business days for the refund to show up in your account.
• Our email to handle returns is info@raresupplements-us.com